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Speech Analytics Lab
The system is designed to solve search and analytical tasks on arrays of unstructured speech information using the technologies of continuous speech recognition, text analysis and Data Mining methods.
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Supplier:
STC Group LLCDescription
Speech Analytics Lab allows you to analyze the work of the contact center in a completely new and the most relevant section - in the context of the topics of client appeals, defined using speech recognition technology.
This property determines the basic value of the system not only for the work of the contact center, but also for the entire business, whose tasks include active and sensitive work with the audience of end users of products and services.
The main users of the system are specialists in corporate quality services (evaluating indicators of operator productivity and quality in terms of client request topics), analysts (identifying customer needs, finding business growth points, identifying non-core hits), trainers (forming thematic samples for training courses).
This property determines the basic value of the system not only for the work of the contact center, but also for the entire business, whose tasks include active and sensitive work with the audience of end users of products and services.
The main users of the system are specialists in corporate quality services (evaluating indicators of operator productivity and quality in terms of client request topics), analysts (identifying customer needs, finding business growth points, identifying non-core hits), trainers (forming thematic samples for training courses).